Complaints/Content Removal Policy

We take compliance, user safety, and legal requirements very seriously.
This Complaints and Content Removal Policy applies to all content available on our website.

Reporting Content

Any person may report content that may be illegal, violates applicable laws,
or does not comply with the CCBill or Mastercard Standards.

You can submit a complaint directly through our internal process or by using the official CCBill complaints page:

👉 Submit a Complaint / Take Down Request

Review Process

• All complaints will be acknowledged and reviewed within seven (7) business days.
• Reported content will be investigated by our compliance team to determine if removal or other action is necessary.

Appeals Process

• If a complaint results in content removal or another decision, the affected party will be notified.
• The individual(s) involved may file an appeal by contacting us via the details provided on this page.
• All appeals are re-evaluated by a neutral reviewer to ensure fairness.
  If the parties still disagree with the outcome, the matter may be escalated to CCBill as an independent body for final resolution.

Possible Outcomes

• Immediate removal of the reported content.
• Temporary suspension of the content until further review.
• Rejection of the complaint if no violations are found.
• Permanent account/content termination in cases of repeated or severe violations.

Neem contact op met

For all complaints, appeals, or removal requests, please use the CCBill form above
or contact us directly at: hello@donnykingmedia.be